Operations and growth consultancy · North West London
The systems and strategy to run, market and grow your business
We help SMEs, start ups, founders and leaders stop firefighting. Clearer processes, automated workflow systems your team actually use, and a website that brings in enquiries. Twenty years of doing it for other people’s businesses, now doing it for yours.
Or WhatsApp us, or call 020 8087 4719
monday.com Partner
Trusted by owners and leaders in
Does any of this sound familiar?
- Everything still runs through you, so nothing moves when you are busy
- Jobs, quotes and clients live in a dozen spreadsheets and WhatsApp groups
- Your team loses hours to admin that a system could do for them
- New staff learn by watching someone, because nothing is written down
- An inspection, audit or renewal is coming and the paperwork is scattered
- Your website looks fine, but the phone does not ring
- Competitors show up on Google and in ChatGPT answers, and you do not
- You know you should be marketing, but posts are sporadic and your message changes every time
Each of these can be fixed, and most within a few weeks.
What we can help with
Two sides of the same job: making the business run well, and making sure the right people find it.
Operations and systems
Written processes, named roles and weekly reporting, so the business runs without you in every conversation.
Operations consultingWorkflow systems
CRM, job tracking and dashboards on platforms such as monday.com, set up around how your team works.
Workflow systems and CRMSEO and AI search
Get found on Google and recommended by tools like ChatGPT and Gemini.
SEO and AI searchWebsites that convert
Better structure and wording, so more visitors get in touch.
Website build and improvementBrand and social media
Consistent messaging, and LinkedIn content that sounds like you.
Brand and social£150 website audit
A fixed price review of your website, search and AI visibility, with a plan to fix it.
See the auditHow it can work
Understand your people
We start with the team and how work flows today, before any software.
See an example
For example, an hour with the office team might show that quotes are priced three different ways. That gets fixed before any software is chosen.
Map and plan
A written plan: what to fix first, and what it will cost.
See an example
For example, a one page plan might say: fix quoting first, move live jobs into one workflow system second, then automate invoice reminders, with a cost and timing for each.
Build and implement
We do the work alongside your team, from the first board to the last procedure.
See an example
For example, we build the quote board, the team runs real enquiries through it for two weeks, and we adjust it before anyone switches over.
Report and improve
A short monthly report, and changes as the business grows.
See an example
For example, each month you get a short report: what was done, how many quotes went out and were followed up, and what changes next.
What clients say
Owners and leaders on working with Ed
Recent work
Free tools
Four free ways to check how your business is doing
Each takes a few minutes, and you keep the results whether we work together or not.
Where are you losing time?
Eight questions, two minutes. A score for operations, systems, compliance and visibility.
Take the time checkWebsite health check
An instant mini report. Speed, search basics and AI readiness for any website.
Check a websiteWhich service do I need?
Three questions. Find the service that fits what is getting in the way.
Find my serviceFree download
The operations health checklist
Thirty checks on how the business runs, from written processes to how easily customers find you. Work through it in twenty minutes and you will know exactly where the business is leaking time.
Who we work with
Growing businesses
The business has grown and the way it runs has not kept up. Usually that means WhatsApp groups, spreadsheets and a couple of people who know how everything works.
See how we helpProperty, construction and trades
Quotes followed up and finished jobs invoiced, for property, construction and trade businesses.
See how we helpProfessional services
For law firms and specialist advisers who want the right clients to find them, and enquiries handled well when they do.
See how we helpEducation and early years
Nurseries and schools that want to be ready for an inspection at any point in the year.
See how we helpHealthcare and specialist organisations
Clinics and healthcare professionals where a missed step or a stock shortage causes problems for patients and staff.
See how we helpCharities and community organisations
Charities and community groups held together by a few busy people and a lot of goodwill.
See how we help
I’m Ed Howard
For twenty years I ran operations for business owners, schools and community organisations. I realised I had spent a career building other people’s businesses, so I started my own to help owners build theirs properly.
I am based in North West London, work in person throughout London, and work with businesses further afield across the UK.
Frequently asked questions
What size of business do you work with?
Mostly SMEs, start ups, founders and leaders, plus schools, nurseries, clinics and charities. If your organisation is larger and needs hands on operational help, we are still happy to talk.
How much do you charge?
We offer hourly and project options, depending on the work. Defined pieces of work are quoted at a fixed price before anything starts, and quick calls and questions are not charged.
Do you work outside London?
Yes. We are based in North West London and visit clients across London. Most systems and marketing work can also be done remotely anywhere in the UK.
Where should I start?
Book a short call. If your main concern is your website or how visible you are online, the £150 website audit is a good first step.
Let’s talk about your business
Tell us what is getting in the way. We reply by email, usually within a working day, and we will say straight away if we are not the right fit.